{"id":4008,"date":"2024-06-05T11:46:40","date_gmt":"2024-06-05T11:46:40","guid":{"rendered":"https:\/\/easytel.de\/?page_id=4008"},"modified":"2026-01-21T14:25:11","modified_gmt":"2026-01-21T14:25:11","slug":"faq-idcheck","status":"publish","type":"page","link":"https:\/\/easytel.de\/en\/faq-idcheck\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row][vc_column][vc_tta_accordion color=&#8221;white&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Why do I have to complete an identity check to receive an eSIM?&#8221; tab_id=&#8221;1627892044769-a6ff2498-f1b0&#8243; el_class=&#8221;acc-headline&#8221;][vc_column_text]As we are legally obliged to verify the identity of our customers, we require proof of identity. This serves to protect against fraud and misuse in the telecommunications sector.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What documents do I need for the identity check?&#8221; tab_id=&#8221;1627892044770-9e9a6ee1-0ab9&#8243; el_class=&#8221;acc-headline&#8221;][vc_column_text]You will need a valid ID or passport. You will be asked to take photos of the front and back of the document as well as a selfie of yourself.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How does the identity check work?&#8221; tab_id=&#8221;1627892237648-24fc30f4-45c4&#8243; el_class=&#8221;acc-headline&#8221;][vc_column_text]You take a photo of both sides of your ID and take a selfie. This information is forwarded to our service provider, who checks the authenticity of your ID. We do not store this data.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is my data secure during the identity check?&#8221; tab_id=&#8221;1627892272747-1925126b-5ef9&#8243; el_class=&#8221;acc-headline&#8221;][vc_column_text]Yes, your data is transmitted in encrypted form and sent directly to our certified service provider who carries out the verification. We do not store any data on our servers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What happens if my identity check is not successful?&#8221; tab_id=&#8221;1729493223902-98a73266-d3b1&#8243; el_class=&#8221;acc-headline&#8221;][vc_column_text]If the verification is not successful, you will be notified and given instructions on how to repeat the process. The images may be unclear or the document may have expired.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long does it take to verify my identity?&#8221; tab_id=&#8221;1729493225439-66072092-0128&#8243; el_class=&#8221;acc-headline&#8221;][vc_column_text]The verification process usually only takes a few minutes. In rare cases, it can take up to a few hours for the process to be completed.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_tta_accordion color=&#8221;white&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Why do I have to complete an identity check to receive an eSIM?&#8221; tab_id=&#8221;1627892044769-a6ff2498-f1b0&#8243; el_class=&#8221;acc-headline&#8221;][vc_column_text]As we are legally obliged to verify the identity of our customers, we require proof of identity. This serves to protect against fraud and misuse in the telecommunications sector.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What documents do I need for the&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/onlycontent.php","meta":{"footnotes":""},"class_list":["post-4008","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - easyTEL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/easytel.de\/en\/faq-idcheck\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - easyTEL\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_tta_accordion color=&#8221;white&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Why do I have to complete an identity check to receive an eSIM?&#8221; tab_id=&#8221;1627892044769-a6ff2498-f1b0&#8243; el_class=&#8221;acc-headline&#8221;][vc_column_text]As we are legally obliged to verify the identity of our customers, we require proof of identity. 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