As we are legally obliged to verify the identity of our customers, we require proof of identity. This serves to protect against fraud and misuse in the telecommunications sector.

You will need a valid ID or passport. You will be asked to take photos of the front and back of the document as well as a selfie of yourself.

You take a photo of both sides of your ID and take a selfie. This information is forwarded to our service provider, who checks the authenticity of your ID. We do not store this data.

Yes, your data is transmitted in encrypted form and sent directly to our certified service provider who carries out the verification. We do not store any data on our servers.

If the verification is not successful, you will be notified and given instructions on how to repeat the process. The images may be unclear or the document may have expired.

The verification process usually only takes a few minutes. In rare cases, it can take up to a few hours for the process to be completed.